"My purpose is to inspire and enable leaders to make a difference for themselves first, and their team, their organisation and the customers and communities they serve".
Make A Difference Today - Book a coaching session for you or your team
I apply approaches based on the neuroscience of change to inform how I coach and enable my clients. I am informed by what science is telling us about how our brains and nervous systems are wired and can adapt, and how we can leverage these to achieve significant and sustainable change. I make a difference!
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My Latest Thoughts
"Understanding that the brain is the organ of relationship is essential for leaders.
And understanding how the brain works enhances leadership capacity"
The Fear Free Organisation, Brown, Kinglsey, Paterson.
- Lorraine MastersAssistant Director of Organisational Development - Northumbria UniversityLorraine MastersAssistant Director of Organisational Development - Northumbria University
“I met Claire on a one-day authentic leadership course and was instantly drawn to her. As someone in a similar field of work myself, it takes a lot to impress me, but Claire really did. Her delivery style, knowledge and clear passion for what she does was inspiring and in just a few short breakout discussions with her, she helped me understand more about my own personal values than I have in my life to date! It was the follow up coaching session though that really made me think ‘wow’, she is good. Having received coaching on a number of occasions over the years, I had an expectation of how the session would go but I was wrong. I would describe Claire’s approach as eclectic and very client led. She works with what you present to her and has such breadth of knowledge! She very quickly got underneath the surface of some really deep rooted and very personal issues and I can honestly say that one session has been life changing for me, it left me feeling like a ball and chain had been released! Since then, I have commissioned Claire to deliver a couple of work assignments, coaching executives and transforming a very broken team. The feedback has been phenomenal with participants also using the words ‘like-changing’. If I had to describe Claire in one word I’d use phenomenal! If you want to work with an exec coach who will take you to a place you didn’t know you were capable of going and who will help you to transform your life, whether that be in a personal sense or at work, Claire is the one for you. She is by a million miles the best coach I have ever had”
- Michelle DonnanMichelle Donnan
I have been extremely fortunate to work with Claire this year. As a coach, she first sought to identify what my own goals were, the challenges I felt I faced, and provided a number of tools and perspectives to really help me to build resilience, improve my self-awareness, and have total confidence in my own resourcefulness and competencies.
Claire ‘got under my skin’ very quickly and I benefited greatly from our first session, the following two being more a reflection of progress and exploring other aspects which came up as my self-awareness developed.
The outcome of my sessions meant I really understood myself and how to be my best at work, and create balance at home. I believe this contributed highly to my success, and furthermore gave me the confidence to explore a completely new career challenge.
Claire closed our third coaching session with a promise that she was always at the end of the phone and to check in with her if need be. True to her word, when I was considering making a big change, she was more than happy to touch base, and work with me to ensure I’d explored the options fully.
If you’re looking for a coach who will truly challenge you and make a difference, then Claire’s your woman!
- Gareth ThomasHR DirectorGareth ThomasHR Director
- Sue OrmerodRegional DirectorSue OrmerodRegional Director
- Rachel Jones, BA (Hons)MA Registrar, Faculty of Health and Life SciencesRachel Jones, BA (Hons)MA Registrar, Faculty of Health and Life Sciences
- Helen JamesonHRD Story Contracting.Helen JamesonHRD Story Contracting.
I connected with Claire around 12 months ago, when I had taken up a new role in a new sector and was looking for a coach.
I immediately felt at east with Claire, who has a natural and relaxed personal style. Her ability to connect with people means she can adapt her approach according to the personality of her audience; whether that is one person, or a group.
What has most impressed me about Claire is her ability to quickly and deeply understand what the issues are, despite being removed from the situations being discussed. This is very important when you have limited time on your hands and don’t have a history of working together. Claire is able to apply both personal experience and theory to whatever you are discussing. Her experience of working in a wide variety of settings and roles is helpful, as she can generally find some common ground with what you are talking through and can usually also recommend a book or blog on the subject.
Claire is a great sounding board and confidant. She is very flexible and can adapt our agenda quickly depending on what I need most at that point in time. I have worked with her on a wide range of issues, including working relationships, team dynamics, strategy and work life balance.
I would thoroughly recommend Claire as a coach, either on an individual or team basis.
- Bob AndrewsCEO Benenden HealthBob AndrewsCEO Benenden Health
Working with 'MAD' has definitely been a great experience. Claire has a knack for getting to the heart of the matter. Her coaching style is insightful and genuinely uplifting. She has a constructively direct, intuitive approach that really helps teams face the challenges before them and then to navigate an appropriate strategic direction. Claire is flexible in her methods and seeks regular feedback to ensure full engagement....and she is not afraid to change tack if that is the right thing to do.
I have had the pleasure of working with Claire both in a personal capacity as well as part of the senior leadership team. In both scenarios, I have found her to be genuine and appropriately challenging. Definitely, not afraid to say it as she sees it but equally set in an agreed framework so that her coaching is received well and not defensively. In my 121 coaching Claire has helped me to understand others in far more colour, helping me to reflect about my interactions and approach to get the best out of my relationships with others. Claire has also challenged me to take a more determined look at my career choices which has been a real 'eye opening' experience.
The difference Claire has made to me is simply to re-assess my goals and to strive harder in my achievement. She has made me realise where my motivation lies and has helped shine a light on the path to realise that ambition.
- Marjorie HunterCEP North East Counselling ServicesMarjorie HunterCEP North East Counselling Services
I experience Claire as a dynamic, unique woman and an inspiring mentor. A consummate professional who exhibits outstanding interpersonal skills and a generous capacity for empathy. Claire's qualities have translated into her ability to motivate me from a state of inertia where her input enabled me to move effectively in the direction that I wanted to go by knowing how I felt and giving me the guidance that gave me the confidence to achieve our business goals. Claire is exceptional in dealing with conflict when the business context clashes with personal feelings and emotions. I would recommend Claire to any organisation that requires a strong personal touch in understanding the people aspect in any situation where her vast business acumen can be linked with her empathy and understanding of how people actually work. Claire combines both people skills and business skills to a superlative level.
- Ian BullockMD Arriva TrainsIan BullockMD Arriva Trains
Claire has been central in helping our Executive team in its development of a new business strategy which included improving the working of the team itself. Through the process and afterwards she has shown an excellent technical ability being able to adapt the techniques used to ensure it is bespoke and thus fit for our purposes. I have also been impressed by her personal integrity and Claire is one of those rare people who practices what they preach. She is also passionate about helping the client deliver success and has repeatedly demonstrated that she will go the extra mile in her own time to help.
- Nick DanksManaging Director
- Chris LilleyHead of ITChris LilleyHead of IT
- Marjorie HunterDirectorMarjorie HunterDirector
- Ian BullockMDIan BullockMD
- Byron BeattyPartnerByron BeattyPartner
I felt like I had a busy life but wasn’t achieving anything really meaningful to me, I wanted to feel a greater sense of ambition and attainment again. She really listened to what I was (and wasn’t!) saying, helping me to identify the things that mattered most to me and guiding me towards defining new goals and challenge my own ‘limitation’ both personally and professionally. This experience has been a catalyst towards finding new ways of working and the development of a community cycling club.
- Sir John CollinsChairmanSir John CollinsChairman
- Allan LeightonChairmanAllan LeightonChairman