At Leaders are making a difference Ltd, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website and in not opting out to the email sent directly to you, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email

How do we collect information from you?

We obtain information about you when you use our website, for example, when you complete the contact form.

We also obtain information from you when we create you as a customer for invoicing purposes.

Once you are a client of ours we will collect information about you and your organization as part of our ongoing relationship.

What type of information is collected from you?

We will collect email addresses and telephone numbers for contacting you to invite you to events, open workshops and for contact regarding ongoing work with you.

We will collect individual or organisational information relating to invoicing.

We will collect organisational and individual information in the process of our work with you. This could be background information on the company or you individually. We keep team facilitation notes relating to sessions we run with you. We keep coaching notes and copies of any psychometric assessments, 360 and other diagnostic products.

Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

How is your information used?

We may use your information to:
• Contact you regarding information you send in the contact form on the website;
• Carry out our obligations arising from any contracts entered into by you and us;
• Seek your views or comments on the services we provide;
• Notify you of changes to our services;
• Send you communications which you have requested and that may be of interest to you;

Data retention

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Team facilitation notes, coaching notes and psychometric assessments and other diagnostic tools will be kept for 12 months after our work with you has completed unless you request a longer period.

Who has access to your information?

Your details for invoicing purposes are stored on ‘Kashflow’ our accounting system. You can contact Kashflow directly for their privacy policy at

If you take part in a diagnostic tool, supplied and ran by a third party this information will also be stored by them. Should you wish to see the privacy policy for these providers we can supply information to you.

All other information collected directly from Leaders are making a difference Ltd is stored securely and password protected or under lock and key if it is hard copy. The only person with access to the information is your coach/facilitator.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.

However, when we use third party service providers, we disclose only the information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about receiving information from us. If you do not want to receive direct marketing communications from us about our products and services then let us know and we will not contact you for marketing purposes by post, email, phone or text message.

You can change your marketing preferences at any time by contacting us by email on

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following method.

Send an email to:

Right to erasure

You may request erasure via: All data we hold in relation to you that can be removed will be removed from our files and systems.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password, which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.